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Terms & Conditions

TERMS AND CONDITIONS

POSTAGE - All items are sent by our express courier and the address may be a home address, work address or neighbour (please leave clear instructions), you can also request the parcel is left at your address in a secure place but this is at your own risk. If missed on the first time, the courier company will leave a card and attempt to deliver the item 2nd time. If still undelivered the parcel will be taken back to their nearest depot. You need to pick it up from the depot and all instructions and phone number of the depot will be mentioned on the card. If parcel is not collected from the depot it will be returned to us and you will be liable for redelivery charges.

If you need your item urgently or on particular day or time, please contact us and we will try and organise your delivery. There may be extra cost involved so please do contact us before your purchase and make the payment and complete the purchase once confirmed by us.

Other post codes in the UK : Please note that if you reside in Highlands and Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly there is an additional surcharge paid to the courier. (IV, HS, KA27-28, KW, PA20-49, PA60--78, PH17-26, PH30-44, ZE, BT, IM, TR21,-25) Therefore, if you are buying from any of these post codes, the total postage for this item is £15. You can enjoy the free postage for any additional item bought though. Please ask for an invoice before you make the payment.

Republic of Ireland - If you are buying this item from Republic of Ireland the postage costs for this item is £15. You can enjoy the free postage for any additional item bought though. Please ask for an invoice before you make the payment.

RETURN POLICY : We aim to 100% please our customers if in the unlikely event you are not happy with product, we will issue a full refund (excluding P&P) on receipt of the returned item. You can claim the refund by returning the item within 14 days of receiving it provided it is unused and is in a saleable condition. We try and resolve the issues as fast as we can so please email us if you have any concerns with the product received. You are sure to get value for your money so don't be upset we will get this right for you but remember the golden rule "Contact us" and we will help.

When purchasing a product this is treated as an acceptance to our terms & conditions. Thank you.

CONTACT US

The best way to contact is via Email. Drop us a message and you will often be surprised to see the speed of response.

You can also contact us via phone on - 0121 448 1658 or 07800963845

POSTAGE OFFER

birthdaycaketins.com appreciates that our customers want to pay as little as possible for the postage. Therefore, the postage is free for the additional item you buy for UK BUYERS ONLY. Please make use of this offer as you will only pay postage for just one item and you can buy as many item as you want!!! PLEASE DO ASK FOR INVOICE.

We also offer excellent postage rates for international buyers, drop us a line and you will be pleased to hear our postage qoute.